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Terms of Service

Terms of service for Fru Fru Boats — booking, payment, cancellation, weather, liability, conduct on board. The fine print, plainly written.

Last updated: 2026-05-18

This Terms of Service agreement governs every boat rental booked with Fru Fru Boats (trading name of MARINO, obrt za turizam, vl. Dražen Čikor, Rabac, Croatia). A rental booking means the written confirmation by email or phone of dates, boat, and group — no online deposit, no online booking. By confirming a booking, you accept these terms. They are short and plainly written; if anything is unclear, ask before you book. No surprises is the operating principle — no hidden fees, no fuel markups, no fixed cancellation tier; everything is documented in the inquiry quote.

1. The operator

Fru Fru Boats — trading name of MARINO, obrt za turizam, vl. Dražen Čikor (OIB 47259608288), based in Rabac harbour, Obala Maršala Tita 59, Rabac 52221, Istria, Croatia. In business since 1992. Registered with Croatian authorities for recreational boat rental.

2. Reservations & Cancellation

  • Reservation method: by phone or email only. We do not run online booking or online deposit.
  • Booking confirmation: Fru Fru Boats confirms a booking once dates and boat are agreed in writing (email) or by phone. No deposit is required at this stage.
  • Quote validity: every quote is valid for 7 days unless specified otherwise.
  • Pricing policy: we do not publish prices on the website. Every quote is tailored to dates, boat, duration, skipper, and group; amounts are stated in euro (Croatia's currency since 2023) unless agreed otherwise.
  • Cancellation: Dražen handles each cancellation directly, in good faith — no fixed percentage tier. If you need to cancel or shift dates, contact us as early as you can; we work it out by mutual agreement (sporazumno). Weather cancellation called by Fru Fru Boats means we judge conditions unsafe — in that case, no charge applies and we offer an alternative date or full refund of anything already paid.

3. Payment

  • Full payment: settled on the day of rental, before departure. No deposit is collected at booking.
  • Damage deposit (insurance deductible, franšiza): collected on-site at boat handover. A damage deposit is a refundable amount held against potential damage during your rental. The amount depends on the vessel and is confirmed in the inquiry quote. We refund it on safe return with the boat in similar condition (less normal wear).
  • Methods accepted on-site:
    • Cash
    • Cards: Visa debit, Visa Inspire, Visa Premium credit/charge, Mastercard credit + debit, Maestro debit, Diners Club, Discover, UnionPay
    • Wallets: Apple Pay, Google Pay (via SoftPOS + physical POS terminals)
  • Fuel: included or charged extra as specified in the quote — at regular gas-station prices, no markup.
  • Konoba meals: you pay each konoba directly at the table.

4. Weather and force-majeure cancellation

  • Weather cancellation by Fru Fru Boats: if conditions make the trip unsafe, we offer an alternative date or a full refund of anything paid. No penalty to you.
  • Customer cancellation due to weather concerns when conditions are safe: handled in good faith — typically we look for an alternative date together.

5. Safety, conduct, and licence

  • The licence holder named in the booking is the legal driver of a licensed boat. The licence holder cannot transfer driving authority to an unlicensed guest.
  • No-licence boats (Dalmatinka, Remija) operate under Croatian recreational regulation — engine under 15 kW and within 5 nautical miles of shore. No-licence means no Croatian boating-licence (voditelj brodice kategorije B) is required; a 20-minute briefing covers throttle, anchor, route, and emergency call.
  • All guests on board accept the safety briefing and the rules of the boat. Both are non-negotiable.
  • No driving under the influence. Croatian law sets the limit; we refuse departure if the driver is impaired.
  • The driver is responsible for the boat and all passengers for the duration of the rental.

6. Damage, insurance and liability

  • The boat is handed over in working order, full tank, with documented condition.
  • You are liable for damage caused during your rental due to negligence, misuse, or failure to follow the briefing, up to the insurance deductible (franšiza).
  • A damage deposit is collected on-site at boat handover and refunded on safe return in similar condition (less normal wear). Deposit amount depends on the vessel and is confirmed in the inquiry quote.
  • Insurance: every Fru Fru Boats vessel is insured with Generali Osiguranje (Croatia), covering:
    • Mandatory third-party liability (obvezno osiguranje)
    • Comprehensive hull (kasko)
    • All persons on board (osiguranje svih osoba na plovilu)
  • Lost equipment (anchor, life jackets, snorkel masks etc.) charged at replacement cost.

7. Weather and route changes

  • Fru Fru Boats reserves the right to change the planned route or cancel a trip if conditions are unsafe.
  • Self-drive guests must respect skipper / owner advice on wind, sea state, and route limits.
  • The boat's range and capability are as specified per boat page; exceeding them is the driver's liability.

8. The dolphin protocol

If your trip includes the dolphin water (mid-Kvarner): observation rules are binding (see /trips/dolphin-safari/). Violation grounds for immediate trip termination without refund.

9. Konoba bookings

  • We reserve konoba tables on your behalf as part of trip planning.
  • You are liable for the meal cost directly at the konoba.
  • No-show or late-arrival at a reserved konoba may incur a no-show charge from the konoba; this is between you and the konoba.

10. Privacy

Personal data is processed per our Privacy Policy. By booking, you consent to that processing.

11. Force majeure

We are not liable for failure to perform due to events beyond reasonable control — natural disasters, government action, infrastructure failures, etc. In such cases we will work with you in good faith on rescheduling or refund.

12. Disputes

Any dispute arising from these terms is subject to Croatian law and the exclusive jurisdiction of Croatian courts. We strongly prefer direct resolution — email rent@frufru-boats.com or use /contact/ first. Dražen replies inside one working day.

13. Changes to these terms

These terms may be updated. The "last updated" date reflects the most recent change. Bookings are governed by the terms in effect at the time of confirmation.

14. Contact

Questions about these terms: email rent@frufru-boats.com or use /contact/. Dražen replies inside one working day.

Inquire — reply within one working day